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In 2010-11 financial year, there were 1700 humanitarian entrants to South Australia. In 2011-12, humanitarian entrants to SA are forecast to reach 2000 and evidence suggests an ongoing increasing pattern of humanitarian entrants in SA. (Source: Migrant Resource Centre SA)

With significant issues for these target groups being low level English communication skills, combined with a lack of :
 * broader social interactions outside of their own community
 * employability skills
 * understanding of workplace culture, this project seeks to bridge the chasm that exists for these groups to migrate successfully into the Australian workplace using e - technologies.

Retail is the industry sector of choice for this target group in this project. Due to as the nature of the retail workplace environment requiring an emphasis on interpersonal skills and team work culture there is a need to provide multiple solutions for these target group’s needs. This program seeks to improve these target groups skills and chances of employment by gaining better language literacy and numeracy (LLN), communication skills including reading comprehension by using multiple e -technologies and methodologies.

In doing so, this will also increase these personnels sense of confidence, life skills and ability to interact better in the Australian culture e.g. Ability to apply for jobs online, using social networking sites such as LinkedIn and use online banking as well as use of workplace technologies.

A strong dynamic relationship has been developed by the RTO with the Migrant Resource Centre of South Australia (MRCSA). TAFE SA Adelaide South’s Retail Program has successfully delivered training over the previous four years to MRCSA participants. This Government RTO is currently completing training to varied disadvantaged groups with excellent feedback from students and MRCSA.

In conjunction with the Industry Skills Board: Service Skills South Australia, TAFESA seeks to improve employability outcomes by offering strategic placements in industry and mentoring to the target groups.

There has been growing interest to deliver an eLearning model for migrant students to better learn modern Australian practice within the Vocational environment. Feedback has been quantified not only by participating students but by various support networks and stakeholders as well.

Certificate I Retail (SIR10107) has been selected as the accredited qualification for this project. There is a need for entry level personnel into the retail workplace of South Australia. In addition, this workplace is one where technologies and its use thereof are required employability skills.